Priority support plans
Choose from the following plans for the support of your On-premises installation
SMB 8/5
$1235 Q / $3691 Y
|
Standard
$6658
per year
|
Enterprise
$12958
per year
|
Premium
$18530
per year
|
Unlimited
$30800
per year
|
|
|---|---|---|---|---|---|
| Availability | 8/5 | 24/7 | 24/7 | 24/7 | 24/7 |
| Response time | 5 hours | 4 hours | 2 hours | 1 hour | 1 hour |
| Cases per year | 6 | 8 | 12 | 15 | Unlimited |
* We support all versions released in the last 2 years.
**The following response times apply only to cases with Severity 1 and 2.
SMB 8/5
- 8/5 availability
- 5 hours response time
- 6 cases per year
$1,000 Q / $2,990 Y
Standard
- 24/7 availability
- 4 hours response time
- 8 cases per year
$5,390
Enterprise
- 24/7 availability
- 2 hours response time
- 12 cases per year
$10,490
Premium
- 24/7 availability
- 1 hour response time
- 12 cases per year
$15,000
Unlimited
- 24/7 availability
- 1 hour response time
- Unlimited cases per year
$25,000
SMB 8/5
Standard
Enterprise
Premium
Unlimited