Learning Rules

With spammer's techniques evolving all the time there are occasions when a message will be incorrectly identified as genuine and, more rarely, incorrectly identified as spam.

The Learning Rules section allows you to let your users address these situations automatically, either by having an incorrectly identified message indexed, or by adding the sender of the message to the Blacklist or Whitelist.

learning_rules

Queues can be either

a mailbox folder identified by it's account name
any IMAP folder

Messages should be copied or moved to the relevant destination. We recommend that you copy genuine message and move spam messages as the messages within these locations are deleted after the indexing process completes.

Button	Description
Add	Click the button to create a new rule. The Learning Rule dialog opens.
Edit	Select a rule and click the button to edit this rule. The Learning Rule dialog opens.
Delete	Select a rule and click the button to delete this rule.
Process Now	Messages are processed at midnight. Click the button to process messages immediately.
Settings File	Press this button to open the settings file in a plain-text editor. You will see any rules you have created and can add more rules with the correct syntax. In the editor, press the Comment button to open an informational pane explaining the syntax.

learning_rule_dialog

Field	Description
Account	If this queue is to based on a mailbox folder enter the account here. The '...' button will open the standard Select Item dialog. WARNING: All messages in this mailbox will be deleted after the indexing is complete. We recommend you use separate mailbox folders for indexing purposes and either copy (for good messages) or move (for bad messages) relevant messages to the folder.
Folder	If this queue is to be based on an IMAP folder enter the folder name here. The '...' button will open a standard dialog allowing you to navigate to the folder required. WARNING: All messages in this IMAP folder will be deleted after the indexing is complete. We recommend you use separate IMAP folders for indexing purposes and either copy (for good messages) or move (for bad messages) relevant messages to the folder.
Process as	Select how messages will be processed: Blacklist – This queue contains messages whose senders should be blacklisted. Whitelist – This queue contains messages whose senders should be whitelisted. Bayes – Add – Spam – Use this queue for messages which are spam but not marked as spam. The message content is indexed as spam. Bayes – Add – Genuine – Use this queue for messages which are genuine. The message content is indexed as genuine. Bayes – Change – Spam –> Genuine – This queue is used to re-index messages that have been incorrectly indexed as spam for some reason. The message content will be de-indexed as spam and indexed as genuine. Bayes – Change – Genuine –> Spam – This queue is used to re-index messages that have been incorrectly indexed as genuine for some reason. The message content will be de-indexed as genuine and indexed as spam. NOTE: For Blacklisting to work correctly, it must be enabled (See AntiSpam – WhiteList). It is also valid to have multiple queues for each type.

It is recommended to use shared IMAP folders for these queues. This will allow your users to make them visible in Outlook and then they can copy any messages that need to indexed directly into them from their client.