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Submit the reports to the country/local partner corresponding to the message's language, e.g. aslive-genuine@icewarp.fr if the message is in French.
The Country Partner will review the submissions (not mixed FPs and FNs) and forward them to IceWarp, who will in turn contact the RDP Service Monitoring Team and work with them on updating the service.
This step is required to ensure the credibility of the submissions.
If there is no country partner associated with your language, the messages should be sent in two files (FP.zip and FN.zip) attached to a support ticket or directly to support@icewarp.com, and the support engineers will review the format is correct.
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NOTE: Messages to support@icewarp.com sent in languages other than English will be ignored if not agreed before. |
