AS - Learn Rules

With Spammer's techniques evolving all the time there are occasions when a message will be incorrectly identified as genuine and, more rarely, incorrectly identified as spam.

The Learn Rules section allow you to let your users address these situations automatically, either by have an incorrectly identified message indexed, or by adding the sender of the message to the Blacklist or Whitelist.

Indexing Queues

Queues can be either a mailbox folder identified by it's account name, or any IMAP folder that copies of messages are copied to.

The Add and Edit Buttons are used to create or modify queue definitions, the Learn Rule dialog is opened:

Indexing Queue dialog

Field	Description
Account	If this queue is to based on a mailbox folder enter the account here. The '...' button will open the standard Select Item dialog.
Folder	If this queue is to be based on an IMAP folder enter the folder name here. The '...' button will open a standard dialog allowing you to navigate to the folder required.
Queue	Select the type of Queue this is from the dropdown box. The following queue types are supported. Spam - This queue contains messages to index as Spam. Genuine - This queue contains messages to index as genuine. Blacklist - This queue contains messages whose Senders should be Blacklisted. Whitelist - This queue contains messages whose senders should be Whitelisted. Spam -> Genuine - This queue contains genuine messages that were incorrectly identified as Spam. Genuine -> Spam - This queue contains spam messages that were incorrectly identified as Genuine. NOTE - For Blacklisting to work correctly it must be enabled (See Trust - Black & White). It is also valid to have multiple queues for each type.

It is recommended that you use shared IMAP folders for these queues. This will allow your users to make them visible in Outlook and then they can copy any messages that need to indexed directly into them from their client.