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CONTACT CLOUD SUPPORT

Use the following application form to contact our dedicated Cloud support team.
Create a service request for your cloud instance, and our team will contact you soon.
Your requests will be handled based on the severity/priority you provide.
Kindly check the response time for all supported severities/priorities here
Severity 4 - lowest
1 - highest
2
3
4 - lowest

Severity

Severity 1
System is down! All users are affected by this issue.
Severity 2
Critical loss of application functionality or performance resulting in high number of users unable to perform their normal functions.
Severity 3
Moderate loss of application functionality or performance resulting in multiple users impacted in their normal functions.
Severity 4
Minor loss of application functionality, product feature requests, how-to questions, configuration help, etc.